When will I receive my order?
For our Subscriptions, we will ship out on the first business day of every month. Allow for 3-7 business days for your box to be delivered to you.
For our Tasting Sets, we will endeavour to ship out in the next 1-2 business days after your purchase. Allow for 3-7 business days for your box to be delivered to you.
For all other orders, allow for 3-7 business days for your order to be delivered to you.
Where does The Whisky Notes deliver in Malaysia?
Currently, we are only shipping to West Malaysia. East Malaysia (i.e. Sabah and Sarawak) is not covered in our delivery coverage just yet. We will update our Site experience once Sabah and Sarawak is within our coverage.
How does shipping work and how much does it cost?
All our product pricings are inclusive of free delivery within West Malaysia. Our delivery partner will deliver to you or the recipient based on the details stipulated on the Shipping Address during the Checkout process. Please ensure that we will be able to reach you on your contact number. Should the items fail to be delivered to a recipient, we reserve the right to redeliver the next business day and at a delivery fee that will be chargeable. In the event where delivery is unsuccessful, it will be considered as a new delivery with a chargeable fee. The new delivery fee will be communicated to you via email, and your order will be redelivered with your approval and once your payment has been received.
I need to update my information - how do I do this?
No problems! You can log on to https://thewhiskynotes.com/account/login and update your contact details or shipping address. Alternatively, please email firstname.lastname@example.org with the updated address, so we can ensure your next delivery goes to the correct address.
Can I track where my order is? The Whisky Notes customers may track their order and order status by contacting us directly via email email@example.com
Can I return my order?
Unfortunately, all goods sold are not returnable. However, if there are any issues with the products you receive or an incorrect product has been delivered, please contact us at firstname.lastname@example.org immediately within 72 hours of delivery, with details of the issue and any accompanying photos or descriptions. Please do not dispose of or tamper with the products. Any issues raised after the 72 hours window will be entertained on a case-by-case basis with rights reserved to our decision.
REFER A FRIEND
How do I invite my friends to join?
You can find our “Refer-a-Friend" option in your Account page. We would like to reward you for referring your friends! You will receive RM15 off your next purchase. That’s not all, your friend will receive RM15 off upon his sign up and for his first order. Awesome, right?!
What’s the catch?
The RM15 off requires a minimum spend of RM125 upon checkout for both you and your referred friend. We reserve the right to update this perk accordingly